Understanding how your information is handled should come before sharing an identity document or authorising a payment. Nana Bet respects your privacy and is committed to protecting personal information. We collect account, verification, transaction, activity and technical data to operate services, protect accounts and meet applicable obligations. For privacy questions, use Contact Us.
This policy covers the website, mobile version, app where available, account services, sports betting, live betting, games, Keno, bonuses, payments, support and communications. It applies to visitors, registered players and people contacting support before registration, whether in Addis Ababa or elsewhere in Ethiopia. “Personal data” means information that identifies you or can be linked to you; “processing” means collecting, using, storing, sharing or deleting it.
Who We Are
Nana Bet is the service brand through which online betting and gaming services are offered to eligible adults in Ethiopia, subject to applicable Ethiopian laws and regulations, relevant licence conditions and regional restrictions. See About Us for operator identification and License & Regulation for information about licensing and regulatory status. Users should verify the current regulatory status against the competent authority’s latest information; this policy does not establish regulatory approval.
Information We Collect
The information needed depends on your interaction. Browsing may generate technical records without requiring a player account. Registration, payments and verification involve additional betting account data.
- Account data: name, phone number, email address, date of birth, username and password-related security data.
- Verification data: identity documents, age-check results, KYC information and fraud-prevention records. KYC means “know your customer”: checks used to establish identity and eligibility.
- Transaction data: deposits, withdrawals, payment method details, payment references, balance history and bonus activity.
- Betting and gaming data: bets, odds, results, live betting activity, Keno entries and game sessions.
- Technical data: IP address, device type, browser, operating system, app version, cookies and log files.
- Communication data: support messages, complaints, emails, chat logs and call information or recordings where applicable and appropriately disclosed.
- Responsible gaming data: chosen limits, self-exclusion requests, risk indicators and account restrictions.
Collection should be limited to information needed for lawful, security, operational and regulatory purposes. Do not submit unrelated sensitive information. Provide verification documents only through the designated official communication channel, never in a public comment or unsolicited message.
How We Use Personal Data
We process information to create and manage accounts, confirm age and identity, protect login access, authorise deposits and withdrawals, and settle bets, winnings and bonuses. For example, account-holder information and transaction records may be compared before a withdrawal is approved to help prevent payment to an unauthorised recipient.
Activity records also support investigations into multiple accounts, payment abuse, bonus abuse and suspicious betting patterns. A review may consider account activity alongside technical signals; a shared device or network alone does not explain every situation.
Other purposes include improving website and app performance, games and support; resolving complaints; sending important service notices; and supporting responsible betting measures. Marketing is sent only where permitted, with available opt-out options. Processing may also be necessary for applicable legal, tax, accounting, anti-money-laundering (AML), licensing and regulatory duties.
Legal Basis / Lawful Reasons
Depending on the activity and applicable law, processing may be justified by providing requested services, meeting legal obligations, protecting users and the platform, preventing fraud or resolving disputes. Consent is sought where required. These reasons are not a claim that every legal basis applies to every record: the relevant grounds must match the purpose and applicable regulatory framework.
You can ask which lawful reason applies to a particular use of your information. Where processing relies on consent, you may withdraw it, subject to applicable rules; withdrawal does not remove separate obligations to retain necessary records.
Cookies and Tracking
Cookies are small files stored on your device. Cookies and similar technologies may keep sessions active, protect accounts, remember preferences, analyse traffic and improve performance. Marketing measurement may also be used where allowed and subject to any required consent.
Read the Cookie Policy for further details and available controls. Blocking essential cookies can affect login or payment navigation. Browser settings may not control all app-based technologies, so check available app privacy settings separately.
Data Sharing
Nana Bet does not sell personal data as a product. Necessary information may be shared with third-party service providers—organisations helping us deliver or safeguard services—including payment processors, identity verification providers, hosting and cloud infrastructure providers, analytics and security tools, and customer support tools.
Professional advisers may receive information needed for their work. Disclosure to regulators, law enforcement or courts may occur where legally required. Third-party access should be limited to the stated purpose, with appropriate confidentiality and security requirements. Some recipients may have independent legal duties for the information they receive.
International Transfers
Some providers may store or process Nana Bet player information outside Ethiopia. Any such transfer must follow applicable legal requirements and use suitable safeguards. The protection required depends on the destination, recipient and processing arrangement. Contact support if you need information about transfers affecting your data; no particular overseas location is assumed in this policy.
Data Storage and Retention
Records are kept only as long as necessary for account operation, financial records, legal duties, dispute resolution, fraud prevention, responsible gaming and regulatory requirements. Retention depends on the record type and purpose rather than one period for all information.
Closing an account does not necessarily erase its transaction or self-exclusion history. When information is no longer required, it should be securely deleted or anonymised so it no longer identifies you, subject to applicable requirements and backup handling procedures.
Security Measures
Nana Bet data protection relies on reasonable technical and organisational measures. Relevant controls include encryption where appropriate, restricted access, secure login systems, security monitoring, backups, fraud detection, staff confidentiality requirements and internal handling procedures. No website, app or transmission method can be guaranteed completely secure.
To support Nana Bet account security, use a unique password and do not share login or verification codes. Access Nana Bet login through the official website. Before installing an app or APK, verify its source through the official service rather than an unsolicited download link. Report unexpected account changes through support.
User Rights
Depending on applicable data protection laws, you may request access to your data, correction, deletion, restricted processing, objection or an explanation of how information is used. These rights may be limited where records must be kept for legal, financial, security or regulatory reasons. Marketing opt-out does not stop essential account or payment notices.
- Step 1: Use Contact Us to identify your privacy request and the account or interaction concerned.
- Step 2: Complete proportionate identity checks through the authorised service channel; never send your password.
- Step 3: Review the response and ask for the reason for any limitation or the available complaint-handling procedure.
Questions about Nana Bet personal data can also be submitted before registration. We handle requests under applicable requirements without promising an unconfirmed response deadline.
Age Restrictions and Children’s Data
Services are intended only for eligible adult users. Nana Bet must not knowingly collect personal data from underage users. If a parent, guardian or other person believes an underage individual has submitted information, contact support so the matter can be investigated and appropriate action taken. See the Age Restriction Policy for eligibility requirements.
Responsible Gaming and Account Restrictions
Account activity, deposit limits, self-exclusion requests and relevant risk indicators may be processed to support responsible gaming and enforce account restrictions. Retaining a restriction record may be necessary to prevent an excluded account from being reopened. These records should be handled with limited access and used for their intended protective purpose. Visit Responsible Gaming to understand available controls.
Terms, Bonuses, and Payments
Nana Bet privacy rules work alongside the Terms and Conditions, bonus conditions, payment checks and anti-fraud controls. Before accepting a promotion or requesting payment, compare the published verification requirements, transaction limits, fees and processing times rather than assuming every method follows the same procedure. Bonus eligibility checks may require account and activity records even when no withdrawal is pending. Ask support to clarify any unclear requirement before submitting additional documents.
Updates to This Policy
This privacy policy in Ethiopia may be updated when services, laws, security practices or data processing activities change. Material changes should be communicated through appropriate service channels, with further consent requested where required. Review the current policy when your use of the service changes, and contact us if a revised provision leaves you uncertain about how your information is handled.
Author: Wondimu Desta
Wondimu reviews football betting platforms with emphasis on league navigation, odds readability, accumulators, live markets, and settlement information. He explains which features may suit different preferences without declaring one service universally best. Supporting evidence accompanies every comparative conclusion.